Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from Vasiti Dotcom has expired
View current and similar jobs using the button below
  • Posted: Nov 24, 2021
    Deadline: Nov 30, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Learn how to use AI to get a job in 2025. Register for Webinar

    Vasiti.com is a marketplace with an online magazine for the student community. Now, you can sell things easily around campus, shop conveniently, advertise your business/services and discover service providers/vendors for any kind of service you need around campus.
    Read more about this company

     

    Customer Service Officer

    Customer Service Officer

    We are looking for a creative Customer Service Officer to join our versatile team and help achieve our customer objectives. As a Customer Service Officer you will be tasked with implementing, supporting and managing all customer sales and after-sales activities as well as collaborating with other departments to contribute to the overall success of Vasiti.

    Responsibilities

    • Maintain a positive, empathetic, and professional attitude toward customers at all times. Generate sales leads and sales (cross sell or upset customers on goods and services).
    • Process orders and requests.
    • Respond promptly to customer inquiries.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
    • Keep records of customer interactions, transactions, comments, and complaints.
    • Generate customer feedback and testimonials.
    • Meet personal/customer service team sales targets and call handling quotas
    • Communicate and collaborate with internal teams as necessary.
    • Provide feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Requirements

    • Must be a graduate (OND degree or higher).
    • Proven customer support experience or experience as a Client/Customer Service Representative.
    • Track record of over-achieving quota.
    • Strong phone contact handling skills and active listening skills.
    • Familiarity with CRM systems and practices.
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.

    Method of Application

    Interested and qualified candidates should forward their CV to: contact@vasiti.com using the position as subject of email.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Vasiti Dotcom Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail