Customer Service Officer at Vasiti Dotcom

Customer Service Officer

We are looking for a creative Customer Service Officer to join our versatile team and help achieve our customer objectives. As a Customer Service Officer you will be tasked with implementing, supporting and managing all customer sales and after-sales activities as well as collaborating with other departments to contribute to the overall success of Vasiti.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times. Generate sales leads and sales (cross sell or upset customers on goods and services).
• Process orders and requests.
• Respond promptly to customer inquiries.
• Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Generate customer feedback and testimonials.
• Meet personal/customer service team sales targets and call handling quotas
• Communicate and collaborate with internal teams as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Must be a graduate (OND degree or higher).
• Proven customer support experience or experience as a Client/Customer Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening skills.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.