Customer Service Officer at Tribest Coporate Support Ltd

Key Responsibilities

• Customer Service: Greet customers warmly and provide a high standard of service. Answer customer inquiries and resolve issues promptly.
• Cash Handling: Process customer transactions, including deposits, withdrawals, and cash advances, with a high degree of accuracy.
• Transaction Processing: Handle daily financial activities such as checking account balances, processing loan payments, and cashing checks.
• Product Promotion: Identify opportunities to cross-sell or refer bank products and services to customers.
• Compliance & Security: Adhere to all bank policies, procedures, and security regulations to prevent fraud and protect customer information.
• Record Keeping: Maintain accurate records of all transactions and balance the cash drawer at the end of each shift.

Qualifications

• NCE / OND / HND or its equivalent in a relevant field (e.g., Banking, Finance, Accounting, Business Administration).
• Proven experience in a customer-facing role, preferably within the banking or financial services industry.
• Strong numerical, analytical, and data entry skills.
• Excellent communication and interpersonal skills.
• High level of integrity, trustworthiness, and attention to detail.
• Ability to work well under pressure and manage a high volume of transactions.
• Proficiency in using banking software and other relevant office tool.