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  • Posted: Dec 1, 2022
    Deadline: Dec 7, 2022
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  • Swift Dry Cleaning is a professional cleaning company. It was built for the satisfaction of customers, 100% cleaning is what we do to ensure cleanliness.
    Read more about this company

     

    Customer Service Officer

    Job Description

    • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
    • Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
    • Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
    • Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
    • Train new staff on customer service techniques and skills
    • Receive customer service inquiries
    • Respond to customer service inquiries
    • Promote company’s product and services
    • Handle certain transactions
    • Identify needs/wants of customers
    • Make available product brochures for customers
    • Update details for personal and business clients, such as name and address details
    • Provide pricing and delivery information to customers
    • Perform verification of customers
    • Persuade customers until they reconsider any cancellation made
    • Answer customer questions about warranties or terms of sale
    • Suggest possible solutions whenever there is a malfunction in a product/service
    • Educate customers on deals and promotions the company is offering
    • Resolve complaints through phone, email, or social media
    • Reach out to customers via phone call; verifying information regarding their accounts
    • Greet customers in the warmest possible way and find out their problem or reason for calling
    • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
    • Handle product recalls
    • Assist in selling products and services
    • Utilize computer technology to handle high call volumes
    • Collaborate with the production manager to ensure that proper customer service is being delivered
    • Close out or open call records
    • Regularly compile reports and submit to the management on overall customer satisfaction.

    Requirements

    • Candidates should possess an OND qualification with 1 - 2 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: hr@swiftcleaningng.com using the Job Title as the subject of the mail.

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