Customer Service Officer at Solid Rock Hospital

Location: Ojodu Berger, Lagos

Responsibilities

• Receive inbound calls from customers; providing information regarding services
• Responds promptly to general inquiries from staff and clients via e-mail and phone calls
• Assist customers by answering questions and solving problems.
• Greets clients on arrival to the Hospital
• Register New Patients (Clients ) on the medical record system software
• Filling and retrieval of patient records.
• Invoicing and receipt of payments
• Liaise with HMO/NHIS on behalf of patient and take necessary approvals
• Control the traffic flow of patients at the reception area.
• Any other assigned task.

Qualifications

• B.Sc in any Social Science or Science course
• Should have a minimum of 2 years Post NYSC.

Knowledge, Skills And Abilities:

• Caring and compassionate nature
• Excellent teamwork and people skills
• Ability to use initiative
• Ability to deal with emotionally charged and pressured situations
• Verbal and written communication skills
• Resilience
• Excellent knowledge of HMO/NHIS scheme
• Good computer skills
• Outstanding organizational and multi-tasking skills
• Excellent Human relational skills.