Customer Service Officer at Smart Partners

Summary

• In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.

Responsibilities

• Providing introductory information to new customers
• Ensuring that customers are satisfied with the services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service.

Skills and Qualifications

• B.Sc / HND in any relevant course.
• Minimum of 1 year experience as customer service officer
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation
• Proximity to Yaba is key.