Customer Service Officer at Septagus Consulting

Job Description

• Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given time frame.
• Provide accurate, valid and complete information by using the approved methods/tools.
• Communicate complex issues to appropriate service owners or department to determine and recommend appropriate courses of action.
• Effectively manage calls (incoming and outgoing).
• Identify and assess customer needs to ensure satisfaction.
• Keep records of customer interactions, process customer accounts and file documents.
• Ensure all information management systems are constantly updated and accurate.
• Keeping records of interactions with customers, process accounts and file documents of customers.
• Follow communication procedures, guidelines and policies.
• Record all enquiries and complaints of customers.
• Capture and disseminate business and technical information.
• Create and manage customer database.
• Undertake Customer and Product Surveys.
• Prepare and submit reports on weekly basis.

Requirements

• A minimum of B.Sc. / HND / BA Degree is a must.
• Other higher / relevant qualification(s) will be an advantage.
• A minimum of 1 year work experience in a similar role
• Previous experience in the fintech industry will be a very strong advantage.
• Call / contact center experience will be a strong advantage.
• Excellent verbal and written communication skills.
• Creativity and adaptability.
• Computer Proficiency is a must, most especially in Office suite products (Word, Excel, Outlook &PowerPoint).
• Ability to pay attention to details and excellent reporting skill.
• Ability to work remotely with minimal supervision
• Excellent interpersonal and relationship building skills
• Good customer service orientation
• Solid organizational skills, multitasking and time-management
• Lives Preferably on the Island.