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  • Posted: Feb 21, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Excelminds Corporate Services is an HR, Trainings and Development company. We provide professional HR Consulting & Recruitment Services, ranging from placement of individual candidates to providing a fully outsourced Human Resources function.

    Read more about this company


    Customer Service Officer - Kano


    • Acting as a liaison, provide Export & Import services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
    • He / She must be customer-oriented and genuinely excited to help customers.

    Key Responsibilities:

    • Respond to customer service inquiries in a timely and professional manner.
    • Engaging with customers to ensure they are satisfied.
    • Proactively seek opportunities to engage with new and existing customers to improve their experience with our various platforms.
    • Manage large amounts of incoming phone calls
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Promoting E-Service Tools
    • Provide accurate, valid and complete information for decision making
    • Meet customer service team sales targets and call handling allocations
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures and guidelines
    • Take the extra mile to engage customers
    • Work with our Sales, Credit Control, Documentation and Accounts departments to resolve any issues and relay updates back to the customer.
    • Collaborating with Sales, Credit Control and Documentation departments in ensuring that all outstanding debts are collected from the consignees.
    • Handle export enquiries, bookings and documentation processes; check containers for export; prepare load list, stuffed list and customers’ list (KYC).
    • Complying with laid down SOPs and timely identifying and escalate gaps in SOPs.
    • Be an ambassador for PIL TBL product in North Nigeria
    • Ensure an efficient release process for customers with TBL containers into North Nigeria
    • In conjunction with traffic team, ensure there are no long-stay boxes in Kano
    • Ensure adequate pool of empty container stock in Kano to cater for export volumes
    • Ensure third party recovery for any container damages happening within Northern Nigeria – particularly in relation to TBL
    • Any other duties or projects assigned by the company


    • Ensure that all customer service inquiries are responded to in a timely and professional manner.
    • Promote and ensure 100% utilization of E-Service Tools.
    • Meet all customer service team sales targets and (import volume budget - 58,536 TEU; export volume budget - 18,468 TEU; inter modal – 900 TEU for Nigeria).
    • Handle customer complaints promptly within 24 hours and ensure a holding message / feedback is given if solution is not readily available.
    • 100% compliance with laid down SOPs and timely identifying and escalate gaps in SOPs.


    Core Skills:

    • Proven sales experience (two or more years’ experience). Industry experience will be an added advantage.
    • Minimum of B.SC or HND in any discipline from a recognized tertiary institution.
    • Good experience with container shipping operations
    • Self-motivated
    • Professional, concise and engaging communication - both written and verbal
    • Good interpersonal communications skills
    • Relationship management
    • Problem solving skills
    • Listening
    • Positive attitude
    • Team work
    • Organization abilities and multitasking
    • High attention to detail and accuracy
    • Proactive, enthusiastic and flexible approach
    • Good working knowledge of MS-Office Suite (Excel, Word & PowerPoint)

    Method of Application

    Interested and qualified? Go to Excelminds Corporate Services on to apply

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