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  • Posted: Feb 21, 2024
    Deadline: Not specified
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  • Excelminds Corporate Services is an HR, Trainings and Development company. We provide professional HR Consulting & Recruitment Services, ranging from placement of individual candidates to providing a fully outsourced Human Resources function.


    Read more about this company

     

    Customer Service Officer - Kano

    Role:

    • Acting as a liaison, provide Export & Import services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
    • He / She must be customer-oriented and genuinely excited to help customers.

    Key Responsibilities:

    • Respond to customer service inquiries in a timely and professional manner.
    • Engaging with customers to ensure they are satisfied.
    • Proactively seek opportunities to engage with new and existing customers to improve their experience with our various platforms.
    • Manage large amounts of incoming phone calls
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Promoting E-Service Tools
    • Provide accurate, valid and complete information for decision making
    • Meet customer service team sales targets and call handling allocations
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures and guidelines
    • Take the extra mile to engage customers
    • Work with our Sales, Credit Control, Documentation and Accounts departments to resolve any issues and relay updates back to the customer.
    • Collaborating with Sales, Credit Control and Documentation departments in ensuring that all outstanding debts are collected from the consignees.
    • Handle export enquiries, bookings and documentation processes; check containers for export; prepare load list, stuffed list and customers’ list (KYC).
    • Complying with laid down SOPs and timely identifying and escalate gaps in SOPs.
    • Be an ambassador for PIL TBL product in North Nigeria
    • Ensure an efficient release process for customers with TBL containers into North Nigeria
    • In conjunction with traffic team, ensure there are no long-stay boxes in Kano
    • Ensure adequate pool of empty container stock in Kano to cater for export volumes
    • Ensure third party recovery for any container damages happening within Northern Nigeria – particularly in relation to TBL
    • Any other duties or projects assigned by the company

    KPIs:

    • Ensure that all customer service inquiries are responded to in a timely and professional manner.
    • Promote and ensure 100% utilization of E-Service Tools.
    • Meet all customer service team sales targets and (import volume budget - 58,536 TEU; export volume budget - 18,468 TEU; inter modal – 900 TEU for Nigeria).
    • Handle customer complaints promptly within 24 hours and ensure a holding message / feedback is given if solution is not readily available.
    • 100% compliance with laid down SOPs and timely identifying and escalate gaps in SOPs.

    Requirements

    Core Skills:

    • Proven sales experience (two or more years’ experience). Industry experience will be an added advantage.
    • Minimum of B.SC or HND in any discipline from a recognized tertiary institution.
    • Good experience with container shipping operations
    • Self-motivated
    • Professional, concise and engaging communication - both written and verbal
    • Good interpersonal communications skills
    • Relationship management
    • Problem solving skills
    • Listening
    • Positive attitude
    • Team work
    • Organization abilities and multitasking
    • High attention to detail and accuracy
    • Proactive, enthusiastic and flexible approach
    • Good working knowledge of MS-Office Suite (Excel, Word & PowerPoint)

    go to method of application »

    Customer Service Officer - Lagos

    Role:

    • Acting as a liaison, provide Export & Import services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
    • He / She must be customer-oriented and genuinely excited to help customers.

    Key Responsibilities:

    • Respond to customer service inquiries in a timely and professional manner.
    • Engaging with customers to ensure they are satisfied.
    • Proactively seek opportunities to engage with new and existing customers to improve their experience with our various platforms.
    • Manage large amounts of incoming phone calls
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Promoting E-Service Tools
    • Provide accurate, valid and complete information for decision making
    • Meet customer service team sales targets and call handling allocations
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures and guidelines
    • Take the extra mile to engage customers
    • Work with our Sales, Credit Control, Documentation and Accounts departments to resolve any issues and relay updates back to the customer.
    • Collaborating with Sales, Credit Control and Documentation departments in ensuring that all outstanding debts are collected from the consignees.
    • Handle export enquiries, bookings and documentation processes; check containers for export; prepare load list, stuffed list and customers’ list (KYC).
    • Complying with laid down SOPs and timely identifying and escalate gaps in SOPs.
    • Be an ambassador for PIL TBL product in North Nigeria
    • Ensure an efficient release process for customers with TBL containers into North Nigeria
    • In conjunction with traffic team, ensure there are no long-stay boxes in Kano
    • Ensure adequate pool of empty container stock in Kano to cater for export volumes
    • Ensure third party recovery for any container damages happening within Northern Nigeria – particularly in relation to TBL
    • Any other duties or projects assigned by the company

    KPIs:

    • Ensure that all customer service inquiries are responded to in a timely and professional manner.
    • Promote and ensure 100% utilization of E-Service Tools.
    • Meet all customer service team sales targets and (import volume budget - 58,536 TEU; export volume budget - 18,468 TEU; inter modal – 900 TEU for Nigeria).
    • Handle customer complaints promptly within 24 hours and ensure a holding message / feedback is given if solution is not readily available.
    • 100% compliance with laid down SOPs and timely identifying and escalate gaps in SOPs.

    Requirements

    Core Skills:

    • Proven sales experience (two or more years’ experience). Industry experience will be an added advantage.
    • Minimum of B.SC or HND in any discipline from a recognized tertiary institution.
    • Good experience with container shipping operations
    • Self-motivated
    • Professional, concise and engaging communication - both written and verbal
    • Good interpersonal communications skills
    • Relationship management
    • Problem solving skills
    • Listening
    • Positive attitude
    • Team work
    • Organization abilities and multitasking
    • High attention to detail and accuracy
    • Proactive, enthusiastic and flexible approach
    • Good working knowledge of MS-Office Suite (Excel, Word & PowerPoint)

    go to method of application »

    Plant Production Manager

    Experiences

    • Experience With NPK /Fertilizer Machines (Used for Blending Fertilizer)
    • Experience up to 5 years. 

    Role

    • Plan, organize, direct and run optimum day-to-day operations to exceed our customers’ expectations
    • Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards
    • Be responsible for production output, product quality and on-time shipping
    • Allocate resources effectively and fully utilize assets to produce optimal results
    • Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus
    • Monitor operations and trigger corrective actions
    • Share a trusting relationship with workgroup and recruit, manage and develop plant staff.
    • Collect and analyse data to find places of waste or overtime.
    • Commit to plant safety procedures.
    • Develop systems and processes that track and optimize productivity and standards, metrics, and performance targets to ensure effective return on assets.
    • Address employees’ issues or grievances and administer collective bargaining agreements.

    go to method of application »

    Legal Officer

    Job Role

    • Excellent written and verbal communication
    • Exceptional leadership skills
    • Ability to prepare complex legal documents
    • Knowledge of all applicable laws, rules and regulations
    • High attention to detail
    • Strong negotiation skills

    go to method of application »

    Quality Control / Food Technologist

    As a food technologist, you'll need to:

    • modify existing products and processes and develop new ones
    • check and improve safety and quality control procedures in your own and suppliers' factories, from the raw material stage through to the finished product
    • research current consumer markets and latest technologies to develop new product concepts
    • select raw materials and other ingredients from suppliers
    • prepare product costings based on raw materials and manufacturing costs to ensure profitable products
    • audit suppliers or manage internal audits
    • run trials of new products - either alongside or together with product development
    • coordinate launches of new products
    • deal with any customer complaint investigations or product issues
    • compile, check and approve product specifications and labelling
    • undertake long-term projects with other departments, such as reducing waste by improving efficiency
    • work on packaging innovation and technology
    • conduct experiments and produce sample products
    • design the processes and machinery for making products with a consistent flavour, colour and texture in large quantities
    • build relationships with suppliers and customers
    • ensure products are profitable.

    Requirements

    Experience up to 5 years in 

    • food, nutrition and health
    • food safety and quality management
    • food science/technology/engineering.

    Method of Application

    Build your CV for free. Download in different templates.

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