Customer Service Officer at Joe Etoniru & Associates

Job Description

• We are seeking a dynamic Customer Service Officer who will be responsible for ensuring our clients receive top-notch service and support.
• The ideal candidate will have excellent communication skills, a strong understanding of real estate operations, and a passion for helping people.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person with professionalism and efficiency.
• Assist clients with property listings, viewings, and other real estate-related services.
• Manage and resolve customer complaints and issues promptly.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Coordinate with other departments to ensure seamless service delivery.
• Provide clients with information about the company’s services, policies, and procedures.
• Follow up with clients to ensure satisfaction and foster positive relationships.
• Assist in the preparation of marketing materials and property listings.

Qualifications

• Bachelor's Degree in Business, Communications, or a related field is preferred.
• 3-5 experience in the role, preferably within the real estate industry.

Requirements:

• Strong interpersonal and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and customer service software.
• A proactive and problem-solving attitude.
• Knowledge of real estate principles and practices is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance.
• A supportive and collaborative work environment.
• Flexible working hours.