Customer Service Officer (Female) Hausa Speaking at LEAM Consulting Limited

Location: Moniya Ibadan
Gender: Female 

Job brief

We need experienced female that can speak Hausa fluently to handle our customer service, Inter relating with customers. 

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements/qualification

• HND, B.Sc in marketing, public administration, mass communication or business administration
• Maximum of 3-5years Working experience
• Applicant must be able to speak Hausa, English and Yoruba fluently. 
• Excellent communication skill
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters

Other requirements

• Marital status :Single/Married
• Age range :25- 40years