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  • Posted: Feb 28, 2024
    Deadline: Mar 15, 2024
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  • …as a foremost consulting firm which stands out in areas of professionalism. We have a proven track record delivering excellent services to individuals and corporate organizations.
    Read more about this company

     

    Customer Service Officer (Female) Hausa Speaking

    Location: Moniya Ibadan
    Gender: Female 

    Job brief

    We need experienced female that can speak Hausa fluently to handle our customer service, Inter relating with customers. 

    Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements/qualification

    • HND, B.Sc in marketing, public administration, mass communication or business administration
    • Maximum of 3-5years Working experience
    • Applicant must be able to speak Hausa, English and Yoruba fluently. 
    • Excellent communication skill
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters

    Other requirements

    • Marital status :Single/Married
    • Age range :25- 40years

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should forward their CV to: leamconsultingnigeria@gmail.com using the position as subject of email.

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