Customer Service Officer at Eden Solutions and Resources

Job Summary

• Our client is looking for a smart and knowledgeable customer service representative. The ideal candidate will provide exceptional customer support experience as candidate is customers’ first point of contact.

Job Responsibilities

• Ensure proper necessary procedures are being followed.
• Monitoring deliveries.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Attend to all customers complains / issues and proffer solution.
• Answer all questions about the company services.
• Processing orders and transactions.
• Collecting and analyzing all customer feedback.
• Build a working relationship between the company and the customers.

Job Requirements

• A Bachelor’s Degree or HND is required in Business Administration or related field.
• 3 - 5 years working Experience in this field.
• Ability to work flexible schedule.
• Proficient in the use of MS Suite.
• Good attention to details.
• Good with numbers and figures.
• Ability to prioritize tasks to meet specific deadlines.
• Good interpersonal and communication skills.