Customer Service Officer / Admin at Fadac Resources

Job Responsibilities

• Build and improve relationships with customers, key suppliers and partners.
• Review company practices to ensure clients get maximum satisfaction from their purchases.
• Identify potential opportunities and inform the sales team to follow up.
• Educate and inform clients about the company’s products, services and special offers.
• Attend to client complaints and resolve issues promptly.
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
• Work with internal departments to ensure the company meets clients’ expectations.
• Oversee customer relationship management system.
• Greeting and directing visitors, answering phone inquiries, and handling complaints in a courteous, professional manner
• Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times
• Occasionally traveling off-site to deliver reports or files to other departments
• Ensuring the confidentiality and security of files and filing systems
• Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current on necessary company news and information
• Operating copy equipment, fax machines, printers or other equipment necessary.

Job Requirements

• B.Sc / BA in Business Administration, Marketing or any Social Sciences
• 1-3 year experience on the role
• Proven experience as a Client Relationship Manager
• Experience in sales or customer service is preferred
• Knowledge of customer relationship management (CRM) practices
• Problem-solving/Customer-oriented mindset/Aptitude for fostering positive relationships
• Excellent communication skills
• Teamwork and leadership skills.