Customer Service Officer at ACCION Microfinance Bank

Job Responsibilities

• Ensure full understanding of all Bank products and effectively explain product benefits and features to clients
• Ensuring pro-active service to customers by adhering to Bank?s standard customer service delivery turn-around time
• Managing customer inquiry with regards service points within the branch where clients can be serviced through accounts opening packages, savings passbooks, cheque books, customer statements etc.
• Maximising Customer Satisfaction by ensuring quick and professional service and complaint management
• Ensuring clear and logical queue management
• Effectively engage clients to educate them on all products and cross sell services and products as required.
• Ensure proper customer account opening documentation and filing
• Handling customer complaints and servicing customers? inquiries.
• Ensure optimal banking hall quality through keeping it organised, clean and optimal display of marketing materials and signage, correct information on foreign exchange signboard.
• Cross sell to existing customers in- and outside branch.
• Maximise customer satisfaction.
• Work together with other branch departments as one team to deliver the exceptional performance of the whole branch.

Qualification & Experiences

• A minimum of BSc or HND in Mass Communication, Business, Banking & Finance, Accounting, Economics, and / or related fields.
• Must have completed NYSC

Key Performance:

• Strong interpersonal skills
• Independent worker; honest and of high integrity
• Communication and Presentation
• Business Awareness / Achieving business performance
• Planning and Organisational skills

Required Knowledge:

• Complaint management
• Standard Computer skills