Customer Service Manager at Rubels & Angels

Job Description

• Guide new customers through the onboarding process, ensuring they understand and use the product/service effectively. Develop and maintain strong relationships with customers to foster loyalty and satisfaction.
• Provide assistance and address any issues or concerns customers may have, ensuring prompt resolution.
• Reach out to customers regularly to check on their progress and offer support or resources as needed.
• Gather customer feedback to identify areas for improvement and inform product development.
•  Monitor customer usage and success metrics, and develop strategies to improve customer outcomes. Conduct training sessions and provide educational resources to help customers maximize the value of the product/service.
• Work closely with sales, marketing, and product teams to ensure customer needs are met and expectations are managed.

REQUIREMENTS

 Maximum of two years experience and Maximum of three years experience.