Customer Service / Managed Services Coordinator at Willers Solutions

Location: Island, Lagos

Job Description

• Our client needs candidate that must ensures satisfactory delivery of all service requests (Relocation, hardware replacement, Wi-Fi Extension, upgrades). proactively liaise with all internal & external stakeholders and communicate prompt feedbacks in return to ensure all orders are processed on time.
• To increase market share of the company by providing top of line Managed Services and VAS (Value Added Services). Ensure visibility and effective packaging of the services in attractive bundles and releasing them in the market.

Key Responsibilities

• Manage all service enquiries such as Relocation, hardware replacement, hardware installation, Wi-Fi Extension, and upgrades requests for customers.
• Coordinate all service requests with relevant stakeholders.
• Provide costing and recommendations for customers’ requests.
• Follow up on projects implementations.
• Accurately fill, update & send various service delivery reports to responsible stakeholders.
• Handover achieved tasks.
• Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
• Documentation, forms and reporting.
• Close deals with clients to ensure product quality is in line with the demand.

Requirements

• Bachelor’s Degree/HND in any related field.
• 3 - 5 years of experience in the same ISP environment.
• Ability to understand the impact of operational decisions on organizational initiatives.
• Smart, proactive thinking and solution centered approach.
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information and Multi-tasking
• Proven track record of increasing market share.
• Ability to establish solid relations across Vendors, Operators, 3rd party etc.