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  • Posted: Nov 10, 2022
    Deadline: Not specified
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    We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today's innovation, resulting in an amazingly unique, tasty, and creative culinary experience.
    Read more about this company

     

    Customer Service Executive

    Responsibilities

    • Deal with the customers via emails, over the phone, Whatsapp
    • Remain customer-oriented and maintain high customer satisfaction
    • Manage a large number of incoming calls
    • Accept orders via phone calls and online platforms  
    • Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the superiors.
    • Respond to the problems of the customer promptly
    • Transfer Orders to respective Branches and monitor them till it’s fulfilled
    • Take the extra mile to engage customers
    • Maintain records of interactions with the customers in an orderly manner
    • Coordinate with the internal department to find solutions and resolve matters
    • Maintain a follow-up on the customer, whose query you had solved.
    • Ensure they are satisfied with your answer.
    • Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
    • Assist Kitchen staff where and when necessary

    Requirements

    • Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
    • Proficiency with Excel functions and formulas, generating professional reports through excel.
    • Ability to analyze and solve problems, think creatively and proactively to solve issues.
    • Good understanding of customer satisfaction.
    • Extremely organized, meticulous, and able to work with minimum supervision.
    • Ability to prepare routine administrative reports
    • Ability to receive, stock, and/or deliver goods.
    • Great computer skills
    • The job requires onsite presence as needed.

    Compensations

    • N70,000 - N100,000
    • Shared bonus based on performance
    • HMO plan
    • Monthly feeding allowance.

    Method of Application

    Interested and qualified? Go to Sooyah Bistro on forms.gle to apply

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