Customer Service Executive at Sooyah Bistro

Responsibilities

• Deal with the customers via emails, over the phone, Whatsapp
• Remain customer-oriented and maintain high customer satisfaction
• Manage a large number of incoming calls
• Accept orders via phone calls and online platforms  
• Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the superiors.
• Respond to the problems of the customer promptly
• Transfer Orders to respective Branches and monitor them till it’s fulfilled
• Take the extra mile to engage customers
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department to find solutions and resolve matters
• Maintain a follow-up on the customer, whose query you had solved.
• Ensure they are satisfied with your answer.
• Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
• Assist Kitchen staff where and when necessary

Requirements

• Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
• Proficiency with Excel functions and formulas, generating professional reports through excel.
• Ability to analyze and solve problems, think creatively and proactively to solve issues.
• Good understanding of customer satisfaction.
• Extremely organized, meticulous, and able to work with minimum supervision.
• Ability to prepare routine administrative reports
• Ability to receive, stock, and/or deliver goods.
• Great computer skills
• The job requires onsite presence as needed.

Compensations

• N70,000 - N100,000
• Shared bonus based on performance
• HMO plan
• Monthly feeding allowance.