Job Vacancies at Sooyah Bistro

Job Description
Job roles include the following but are not limited to:

• Managing all affairs for your assigned branch and reporting directly to the Operations Manager within your region
• Serving as the top Bistro Cook in the branch.
• Closely monitoring food preparations by all Bistro Cooks and Suya Chefs, ensuring that high quality and consistency is met according to food preparation guidelines.
• Ensuring company policies are followed by all employees in your branch.
• Optimizing profits by controlling costs.
• Training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Overseeing inventory and sales
• Assisting customers whenever necessary.
• Organizing employee schedules.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action and reporting to Operations Manager
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining company standards.
• Supporting the Operations Manager as needed.
• Ensuring that all company property is well kept.
• Maintaining cleanliness and order in the workplace and complying with all safety norms while carrying out work functions.

Job Requirement

• Candidates should possess a Bachelor's Degree qualification.

Salary Range
N70,000 - N80,000 monthly

Other Benefits:

• Meal Allowance
• Outlet Performance Bonus
• HMO

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Job Description
Job roles include the following but are not limited to:

• Registers sales on a cash register by recording orders, itemizing, and totaling customers’ purchases.
• Resolves customer issues and answers questions.
• Bags orders/purchases after payment
• Processes return transactions.
• Itemizes and totals purchases by recording prices and operating a cash register.
• Enter price changes by referring to price sheets and Menu list.
• Collects payments by accepting transfers, POS, or Cash from customers.
• Verifies credit when transfers are made after purchase
• Balances Cash Box by counting cash at beginning and end of work.
• Provides pricing information by answering questions.
• Maintain checkout operations by following policies and procedures; reporting needed changes to the superiors.
• Closely studying and following Sooyah Bistro recipes
• Preparing food quickly, following the standard quality and measurement of Sooyah Bistro
• Maintaining cleanliness and order in the workplace and complying with all safety norms while carrying out work functions.
• Handle food as hygienically as is possible
• Remembering and preparing multiple orders and assembling them to customer satisfaction
• Able to cook in bulk and use commercial kitchen equipment.
• Ensure all kitchen equipment are clean and well-kept after use
• Must kept the kitchen and its surroundings clean at all times.
• Keep an inventory of all orders and stock
• Store everything properly and in order.

Remuneration

• Salary Range: N45,000 - N55,000 monthly.
• Meal Allowance
• Outlet Performance Bonus
• HMO

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Responsibilities

• Deal with the customers via emails, over the phone, Whatsapp
• Remain customer-oriented and maintain high customer satisfaction
• Manage a large number of incoming calls
• Accept orders via phone calls and online platforms  
• Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the superiors.
• Respond to the problems of the customer promptly
• Transfer Orders to respective Branches and monitor them till it’s fulfilled
• Take the extra mile to engage customers
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department to find solutions and resolve matters
• Maintain a follow-up on the customer, whose query you had solved.
• Ensure they are satisfied with your answer.
• Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
• Assist Kitchen staff where and when necessary

Requirements

• Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
• Proficiency with Excel functions and formulas, generating professional reports through excel.
• Ability to analyze and solve problems, think creatively and proactively to solve issues.
• Good understanding of customer satisfaction.
• Extremely organized, meticulous, and able to work with minimum supervision.
• Ability to prepare routine administrative reports
• Ability to receive, stock, and/or deliver goods.
• Great computer skills
• The job requires onsite presence as needed.

Compensations

• N70,000 - N100,000
• Shared bonus based on performance
• HMO plan
• Monthly feeding allowance.