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  • Posted: Jan 15, 2025
    Deadline: Not specified
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    Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.
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    Customer Service Executive

    Job Description:

    Sigma Consulting Group is looking for a dynamic Customer Service Executive to join our team in Ikeja, Lagos. The ideal candidate will have a passion for providing excellent customer service, solving problems, and creating positive experiences for customers. If you have 2-3 years of experience in a customer-facing role and are committed to delivering exceptional service, we would love to hear from you!

    Responsibilities:

    • Respond to customer inquiries and resolve issues through phone, email, and live chat in a timely and professional manner.
    • Handle complaints, provide appropriate solutions, and follow up to ensure customer satisfaction.
    • Maintain a high level of professionalism, empathy, and patience while interacting with customers.
    • Provide detailed information about products, services, and company policies.
    • Process customer orders, requests, and returns, ensuring accuracy and efficiency.
    • Work closely with internal teams to resolve customer issues and improve service delivery.
    • Monitor customer feedback and suggest improvements to enhance the overall customer experience.
    • Maintain accurate records of customer interactions and transactions.
    • Ensure compliance with company policies, procedures, and quality standards.

    Requirements:

    • Minimum of 2-3 years of experience in a customer service or client-facing role.
    • Strong communication skills, both verbal and written.
    • Excellent problem-solving abilities and attention to detail.
    • Ability to handle difficult situations and work under pressure.
    • Proficient in using customer service software and Microsoft Office Suite.
    • Ability to multitask and manage multiple customer queries effectively.
    • Female candidates preferred for the role.
    • Must be smart, professional, and customer-oriented.

    Benefits:

    • Competitive salary: NGN 100,000 - 120,000 per month.
    • Health insurance.
    • Performance-based bonuses.
    • Professional development and career growth opportunities.
    • A dynamic and supportive work environment.

    Method of Application

    Interested and qualified? Go to Sigma Consult on www.mysigma.io to apply

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