Customer Service Executive at PWAN Stars

Job Summary

• The Customer Service Officer will serve as the first point of contact for clients, affiliates, and prospects.
• The ideal candidate must be articulate, professional, confident, and customer-focused, with the ability to manage inquiries effectively and maintain a positive brand image.

Key Responsibilities

• Attend to walk-in clients and respond to inquiries professionally
• Manage phone calls, emails, and social media inquiries
• Resolve customer complaints promptly and efficiently
• Maintain accurate customer records and documentation
• Follow up on client requests and ensure timely feedback
• Support the sales and operations team to enhance customer experience
• Provide reports on customer feedback and service improvement

Requirements

• Bachelor’s degree or HND in any relevant field
• Minimum of 2–4 years experience in Customer Service (Real Estate experience is an advantage)
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving skills
• Good organizational and multitasking abilities
• Proficient in Microsoft Office tools
• Professional appearance and confident disposition.