Customer Service Executive at Matrix Design & Works Limited

Job Responsibilities

• Receives customer's complaints and questions
• Give clients information about production and services
• Take client's orders, process production, material specification and give a delivery report
• Raise requests for materials needed as approved with clients from vendors
• Work with the Operations team, Design team, and installers to see completion of projects
• Keep records of customers data, interactions, transactions, comments and complaints
• Provide feedback and progress reports to clients on project processes
• Ensure projects are completed, schedule walk through with clients and endorse completion forms
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 4 years work experience.