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  • Posted: Jan 10, 2022
    Deadline: Feb 12, 2022
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    Jemi Neil Consulting (JNC) is a people and business solutions company. We are a Human Resources Consultancy Company with a specific focus on executing various strategic initiatives in order for our clients to maximize its best in people.

    We offer end to end Human Resource solution services ranging from Business Advisory, HR Structuring, HR Busin...
    Read more about this company

     

    Customer Service Executive

    Salary: 250-300gross

    Location: Lekki Phase II

    We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, and retention and to meet their expectations.

    JOB RESPONSIBILITIES

    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Resolving product or service queries in a timely manner
    • Proactive in identifying and solving problems
    • Respond to a high volume of calls and/or emails daily

    JOB REQUIREMENTS

    • Graduate of Social Sciences, Humanities, or other related fields.
    • Applicants should have 5 years of cognate working experience. 
    • Certification from any of the relevant professional bodies is an advantage.
    • Proven working experience with demonstrable skills and success in achieving targets.
    • Presentable and smart.
    • Excellent communication & interpersonal skills at all levels and demonstrate a high level of initiative.
    • Multitasking and organizational skills
    • Technological Savvy
    • Attentiveness and patience
    • Time-management skills
    • Ability to find the positive in any situation.
    • Detail-oriented and able to take ownership of assigned tasks. 
    • Accountable and dependable

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

    Interested and qualified? Go to Jemi Neil Consulting on jemineil.com to apply

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