Customer Service Executive Intern at Majeurs

Job Summary

• We are hiring a Customer Service Executive with excellent communication skills and a great work ethic to manage customer request and complaints ensuring they receive stress-free services/support and all their needs are met timely.
• To be successful in this role, you should be customer-focused, detail-oriented, and efficient.
• You should be polite, reliable, knowledgeable, and adaptable.
• Ability to meet set targets and performance standards.
• Clear and respectful communication.

Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution.
• Keep records of customer interactions, follow up on customer order and send report.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Update database and give report.
• Work with sales team by following up appointments with customers.
• Update customers’ records.
• Escalate customers’ complaints to appropriate team.
• Meeting deadlines.
• Fulfilling tasks set out by supervisors.

Requirement

• Candidates should possess a Bachelor’s Degree in Arts, Social Sciences, or other related fields.
• 0-2 years of proven customer service executive.
• Advanced computer literacy especially with the use of Word, Excel, PowerPoint, Social media, Email marketing tools, and Database.
• Track record of over-achieving quota.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent telephone etiquette.
• Furniture knowledge is an added advantage.