Customer Service Executive at Sun King (Formerly Greenlight Planet)

Reporting to: Customer Service Manager

The Role

• The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

Key Responsibilities

• Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
• Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
• Conducting product and service quality surveys with customers and recording feedback from time to time;
• Generating leads for the sales team by screening callers and identifying potential sales opportunities;
• Supporting the collection of payments by regularly contacting dormant and defaulting customers;
• Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
• Working with multiple sales teams and cross-functional teams seamlessly;

Qualifications / Requirements

• Degree in a Business related course, Sales and Marketing or Customer Service Management
• Two (2) years relevant work experience in a similar role is an added advantage

Desired Characteristics:

• Must work well under pressure and be able to juggle many tasks simultaneously with an excellent sense of prioritization;
• Excellent interpersonal skills;
• Good communication skills with fluency in both written and spoken English;
• Candidates with proficiency in two major Nigerian local dialects (Hausa and Yoruba) will have added advantage;
• Excellent grasp over Microsoft Office Applications including database management experience;
• Clear thinking/problem-solving ability;
• Should be flexible, willing to stretch and achieve over and above base expectations;
• Strong phone and verbal communication skills along with active listening
• We are looking for someone who is driven, passionate, and excited about the opportunity to bring honest, affordable energy to homes in Africa and Asia. If this sounds like you, we would love to hear from you.

Remuneration

• Greenlight Planet offers a competitive salary, a fun, supportive work environment, and opportunities for continued professional growth within a fast-growing global enterprise.