Customer Service Executive at FMR AGENCY

Overview

• FMR Agency is recruiting a Customer Service Executive to manage customer interactions and ensure seamless service delivery within a structured logistics and shipping environment.
• The successful candidate will be responsible for handling shipment inquiries, resolving customer concerns, maintaining professional communication, and supporting customer retention efforts.
• This role requires strong communication skills, attention to detail, and the ability to manage escalations efficiently.
• Ultimately, you will contribute to customer satisfaction, operational coordination, and service excellence.

Key Responsibilities

• Handle customer inquiries related to shipment status, delays, billing discrepancies, and account registrations.
• Provide accurate tracking updates and maintain proactive communication with customers.
• Coordinate with internal teams to resolve delivery, freight, and dispatch-related concerns.
• Escalate complex issues appropriately and ensure timely resolution.
• Prepare periodic customer service performance reports and maintain accurate service records.

Working Hours:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 9:00 AM - 3:00 PM (Twice Monthly)

Requirements

• Bachelor’s Degree in Business Administration or related field.
• Minimum of 2 years of experience in a customer service role.
• Strong communication, problem-solving, and conflict resolution skills.
• Ability to manage escalations professionally and maintain service standards.
• Good reporting and documentation skills.
• Ability to work in a fast-paced operational environment.