Customer Service Executive at DreamWorks Integrated System Limited

Job Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Generate sales lead for our products (computers, phones, accessories as well as home & office appliances)
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively
• At least a bachelor’s degree in a relevant field.