Customer Service Executive at Aeroport Travels and Tours Limited (ATTL)

Job Summary

• The Customer Service Representative (CSR) serves as the first point of contact between the organization and its clients or customers.
• The role involves providing accurate information, resolving inquiries, and ensuring a positive customer experience through professional communication and efficient problem-solving.
• The CSR is responsible for handling phone calls, emails, live chats, and in-person interactions, maintaining customer satisfaction, and supporting the company’s service standards and policies

Job Description

• Respond to customer inquiries through various channels (phone, email, social media) promptly and professionally.
• Address and resolve customer complaints, issues, or concerns in a timely manner, ensuring customer satisfaction.
• Offer detailed information to customers about the company’s products and services, ensuring they understand all available options.
• Collect and document customer feedback, complaints, and suggestions to help improve service delivery and customer experience.
• Identify opportunities to promote additional products or services that meet customer needs and increase sales.
• Build and maintain positive relationships with customers to ensure long-term loyalty and repeat business.
• Work closely with sales and marketing teams to ensure alignment in customer communication and promotional efforts.
• Keep detailed and accurate records of customer interactions, including inquiries, feedback, and resolutions, in a customer relationship management (CRM) system.
• Assist in identifying potential sales leads by recognizing customer needs and communicating these to the sales team.
• Adhere to company policies, procedures, and quality standards in handling customer interactions and resolving issues.
• Perform any other tasks as directed by the Business Development Manager to ensure smooth operations.

Requirements

• Minimum of 1-3 years’ experience in execellent customer service
• OND/HND/bachelor’s degree minimum qualification required.
• Excellent communication skills and keen attention to detail.
• Strong customer service orientation to maintaining client satisfaction and problem-solving skills.
• Must reside in Ajao Estate, Oshodior its environs.
• Proficient in Microsoft Office and tech-savvy.
• Neat, smart appearance and presentable at all times.