Customer Service Assistant at Amy Consulting

Our client, an Islamic Lifestyle Brand is currently looking for a qualified Customer Service Assistant who will be responsible for providing support to the team with day-to-day operations and customer service.

KEY RESPONSIBILITIES:

• Attending to customer queries and questions in a timely and professional manner across Instagram and WhatsApp.
• Attending to walk-in customers in a professional and courteous manner.
• Ensuring that the store is tidy at all times and products are clean.
• Preparing and fulfilling customer orders accurately and giving full disclosure on delivery timelines.
• Following up with customers to ensure goods have been received in good condition.
• Liaising with delivery agents to ensure goods are delivered in a timely manner.
• Providing quotations and checking product availability.
• Handling payment transactions and confirming said transactions before fulfilling orders.
• Adhering to a company's policies and procedures at all times when assisting customers.

KEY REQUIREMENTS:

• Excellent verbal and written communication.
• Attention to detail and initiative.
• Good customer service skills coupled with an ability to handle difficult customers.
• Ability to work long hours and under pressure.
• Flexibility.
• Organizational skills.
• Excellent computer skills.