Customer Service Analyst at Fadac Resources

Job Responsibilities

• Lead company's technical operations, business development, general administration, business, and project planning.
• Effectively communicate and collaborate with internal stakeholders and departments to create smooth and efficient workflows; maintaining follow-through and timely action to ensure they meet deadlines, set forth by executive management
• Manage relationships with various businesses to meet business goals.
• Create targeted business development and marketing strategies.
• Handle Government Relations and Corporate Affairs.
• Present sales, revenue and expenses reports and realistic forecasts to executive management team.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Develop documentations, work flows, process flow to smooth operations if required.
• Provide special project leadership and support as needed.
• Establish best-practice methodologies based on metrics-based KPIs for incident/change/problem management in a 24x7, high-availability, critical production environment
• Strong understanding of budgets and financials, and measuring business value with the ability to manage projects to budgets
• Mentor, manage and motivate a high-performing team of managers and engineering professionals and set clear priorities to achieve department goals and KPIs
• Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.
• Support adoption of new technologies and tools, and recommend capability improvements to network and security operations.
• Analyze network from a cost, capacity, and forecast perspective, and evaluate new network operations technologies and applications.
• Work closely with all departments to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.
• Ensure service-level targets are met, and address all service-level complaints.
• Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.

Job Requirement

• Bachelor degree is required. IT, Business IT, Network, Telecommunications
• MBA would be plus.
• Management Consulting or experience managing cross-functional teams and projects.
• Knowledge of Telecom/ISP business, related technologies, business planning.
• Experience in Telecommunications or IT Professional Services would be preferred.
• Motivated professional, organized, ability to write well, and have an effective time management.
• Strong Leadership and Initiative.
• Proficient in MS Office applications (Word, Excel, PowerPoint and Outlook.
• Excellent communication, presentation and negotiation skills.