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Oolu is one of the fastest growing off-grid solar companies in West Africa. Our vision is to be a leading energy and financial services provider to millions of customers in the developing world. Our model, developed with local communities, allows us to offer high-quality solar products on an affordable financing plan. We are proud of our after-sales commi...
MAIN DUTIES/RESPONSIBILITIES:
Answer incoming calls.
Work on assigned calls generated on the OOLU Hub
Manage and resolve customer complaints
Get payment information from customers and pass on to supervisor for necessary action
Identify and escalate issues to supervisor
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Document all call information according to standard operating procedures using the OOLU Hub
Recognize, document, and alert the management team of trends in customer calls
Follow up customer/ sales team calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
QUALIFICATIONS AND SKILLS
University degree/HND
Proficient in relevant computer applications
1-2 years of experience in a Customer Service environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Knowledge of sales techniques
Knowing how to adapt your sales pitch according to the customer's profile and reactions
Available to work sometimes on weekends
Benefits:
Work in a diverse and multicultural environment (Oolu HQ is located in Dakar, Senegal).
Evolve in one of the fastest growing off-grid solar companies in West Africa.
Impact lives by supporting the social mission of the company.
How to apply:
1- Read our advice on how to optimize your chances to join us : Recruitment Guidelines/Advice
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