Customer Service Agent at Oolu Solar

MAIN DUTIES/RESPONSIBILITIES: 

• Answer incoming calls.

• Work on assigned calls generated on the OOLU Hub

• Manage and resolve customer complaints

• Get payment information from customers and pass on to supervisor for necessary action

• Identify and escalate issues to supervisor

• Provide product and service information to customers

• Research required information using available resources

• Research, identify, and resolve customer complaints using applicable software

• Document all call information according to standard operating procedures using the OOLU Hub 

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer/ sales team calls where necessary

• Upsell products and services

• Complete call logs and reports

• Other duties as assigned

QUALIFICATIONS AND SKILLS 

• University degree/HND

• Proficient in relevant computer applications

• 1-2 years of experience in a Customer Service environment

• Knowledge of customer service practices and principles

• Excellent data entry and typing skills

• Superior listening, verbal, and written communication skills

• Ability to handle stressful situation appropriately

• Knowledge of sales techniques

• Knowing how to adapt your sales pitch according to the customer's profile and reactions

• Available to work sometimes on weekends

Benefits:

• Work in a diverse and multicultural environment (Oolu HQ is located in Dakar, Senegal).

• Evolve in one of the fastest growing off-grid solar companies in West Africa.

• Impact lives by supporting the social mission of the company.

How to apply:

1- Read our advice on how to optimize your chances to join us : Recruitment Guidelines/Advice