Customer Service Agent (gFuture) at Green Africa

Qualifications

• Have at least a Bachelor’s / Polytechnic degree or equivalent qualification
• Excellent Communication skills
• Proficient in Microsoft Office
• Ability to work under pressure during peak periods in a stressful environment
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Must be able and willing to type and learn airline specific computer systems
• Ability to follow processes and procedures and apply flexible approach when required
• Excellent conflict management skills
• Must be able to pay close attention to details

Job Role

• Inspect and verify passenger documentation
• Manage passenger baggage processing including handling and fee calculation including other ancillary services if applicable
• Work at arrival and departure gates to ensure on-time departures of aircraft
• Always maintain the highest standards of safety and security
• Allocate seat numbers, issue boarding passes and luggage labels
• Check in of passengers and crew according to Green Africa policies
• Escort passengers to and from aircraft and take special care of the elderly and unaccompanied children
• Liaise with Authorities on flown passengers and ensuring accuracy of post-departure documentations
• Overview of gate and arrival hall activities
• Coordinate and reconciliate all arriving baggage
• Liaise with Flight Controller, Turnaround Coordinator, and customers on any in-bound baggage irregularities
• Process all completed Property Irregularity Report (PIR) forms
• Interface with Cargo Operations on all arriving cargo
• Queue control to expedite customer flow, assist customer with general gate and airport information
• Process passengers and assign seats according to Customer needs. (Large parties, disabled, families etc.)