Customer Service / Admin Officer at Excel and Grace Consulting

Job Summary

• The Customer Service/Admin Officer will serve as the first point of contact for customers, ensuring a seamless and positive experience.
• This role also involves general administrative support to ensure smooth day-to-day operations.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate product information and assist with order processing and follow-up.
• Manage customer complaints professionally and ensure timely resolution.
• Maintain and update customer records and databases.
• Coordinate office activities and operations to secure efficiency and compliance with company policies.
• Support sales and logistics teams with documentation and scheduling.
• Maintain a clean and organized front office and reception area.
• Prepare reports, presentations, and correspondence as needed.

Requirements

• OND / HND / Bachelor’s degree in Business Administration, Office Management, or related field.
• 1 - 2 years experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Positive attitude and a problem-solving mindset.
• Familiarity with the Lekki area and Lagos business environment is an added advantage.