Customer Service / Admin at Natafamdaivid Consulting Nig. Ltd

Responsibilities

• Serve as the first point of contact for clients via phone, email, and in person.
• Respond to customer inquiries and complaints professionally and promptly.
• Schedule appointments, site visits, and service requests.
• Maintain accurate customer records and documentation.
• Prepare quotations, invoices, and basic reports.
• Support the operations and technical teams with administrative tasks.
• Manage office files, correspondence, and records.
• Ensure smooth day-to-day office operations.
• Follow up with clients to ensure satisfaction and service delivery.

Requirements

• HND/B.Sc. in Business Administration, Office Management, Mass Communication, or related field.
• Proven experience in customer service or administrative roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Good customer handling and problem-solving skills.
• Ability to work independently and under minimal supervision.
• Experience in an engineering or technical environment is an added advantage.