Customer Relationship Officer at Phase3 Telecom

Job Descriptions

• Deliver service and support to end users using automated call distribution phone software via remote connection.
• Interact with customers to educate, provide and process information in response to inquiries, concerns and requests about products and services while evaluating and escalating priority issues per client specifications.
• Assist the HOD in the implementation of anti-churn initiatives.
• Ensure Customer queries are effectively and efficiently resolved whilst maintaining the acceptable service and quality standard.
• Actively engage with customers with objective of business retention.
• Acknowledge, follow up and make scheduled call and email back to customers where necessary.
• Stay current with system information changes and update.
• In-house sales (Cross-selling and Up-selling) of Company's product and services.
• Generate weekly, monthly, quarterly, annual and other ad-hoc reports as requested by line Manager
• Adhere to defined policies and procedures.