Customer Relationship Manager at Dominion Consulting

Job Responsibilities

• Setup, improve, and optimize communications to constantly improve customer conversion and retention KPIs through all the channels on each Email, SMS, Push notifications, web notifications by AB testing content and timing.
• Manage the overall marketing strategy of how the company communicates every day to its consumers to generate sales, increase engagement and boost loyalty.
• Will be the first point of contact from the office when customers want to make enquiries and orders.
• Required to convince and pacify customers through the communication channels (including WhatsApp lines) in order to ensure sales.
• Set-up revenue targets per day, campaigns and channels and make sure targets are met every day.
• Provides innovative solution to generating sales for the company through in-depth customer insight.
• Analyse daily performance and make decisions that will get the required result and effect positive changes in the company.
• Reports performance to senior management on a regular basis.

Job Requirements

• Degree in Business, Marketing, or related field
• 3+ years’ experience working as a customer relationship manager, or a customer success representative
• A solid foundation in Digital or CRM project management
• Excellent communication skills both verbal and written in English
• Advanced level of computer literacy in Microsoft Office packages & HTML
• Fast learning ability and accurate attention to details
• Proactive, ability to organize and prioritize tasks without supervision
• Must be self-motivated and result driven
• Previous experience as a sales representative is an added advantage.

Salary
N100,000 Monthly plus allowance.