Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients.
...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
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Resolving customer complaints quickly and efficiently
Keeping customers updated on the latest products in order to increase sales
Coordinating the entire customer support team in line with the organization’s objective
Expanding the customer base by up-selling and cross-selling
Understanding key customer individual needs and addressing these
Conducting business reviews using CRM programs
Knowing your competition and strategizing accordingly
Creating and implementing effective customer service procedures, policies and standards
Implementing an effective customer loyalty program
Assessing service statistics and preparing detailed reports and recommendations to achieving organizational goals
Any other delegated responsibilities
Requirements
Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention to meet their expectations
Ability to collect customer data from different sources to analyze and convert data into insights to identify opportunities
Ability to build and maintain relationships with external stakeholders and internal cross-functional team members
Minimum of 2 years’ experience in Customer Service Lead role
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