Customer Relations & Social Media Officer at 247Foods.ng

Job Description

• We are looking for a talented Customer Relations Officer who will engage our customers by building & preserving trusting relationships.
• The Customer Relations Officer will constantly identify opportunities to grow the customer base and build positive relationships with existing and new clients.
• He/She must be a strategic and analytical personality, with ability to find solutions to problems and ensure maximum client satisfaction.
• As a Social media manager, we expect you to be up-to-date with the latest digital technologies and social media trends.
• You should have excellent communication skills and be able to express our company’s views creatively.
• Ultimately, you should be able to handle our social media presence ensuring high levels of web traffic and customer engagement.

Job Functions / Responsibilities

• Build positive relationships with all our clients
• Maintain and engage existing customer
• Constantly work on growing customer base
• Performing research on current benchmark trends and audience preferences
• Designing and implementing social media strategy to align with business goals
• Ensure adequate representation of company products and image on the website.
• Submit reports on customer activities
• Coordinate activities around the office to ensure quality and prompt delivery to customers

Requirements / Qualifications

• Candidates should possess a B.Sc / HND with 3-5 years work experience
• Proven work experience as a Social media manager
• Hands on experience in content management
• Excellent copywriting skills
• Ability to deliver creative content (text, image and video)
• Knowledge of online marketing channels
• Excellent communication and writing skills
• Analytical and multitasking skills.

Salary
N80,000 - N100,000 / Month.