Customer Relations Officer (NYSC) at App Heroes Innovation Center

Job Responsibilities

• Manage and co-ordinate activities at the co-working center / hub. Ensure the facility is properly maintained and functioning optimally
• Take audit and keep records of visitors to the co-working center, track visitor subscriptions and provide support
• Manage training schedules and co-rodinate with coaches and students
• Seek out partnerships and sponsorships for the co-working / innovation center
• Receive incoming calls / emails and provide information on inquiries
• Build sustainable relationships and trust with visitors of the co-working center
• Manage social media accounts and promote activities of the co-working center online
• Plan community events to promote the co-working center and its activities.

Job Requirements

• B.Sc qualification
• Human management / relationship management skills
• Candidate must live around the Lekki / ajah Axis
• Must be articulate able to respond to emails fluently
• Computer Literate, must have knowledge of using the web browser, Microsoft word and excel
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Good comprehension / Analytical skills.