Customer Relations Officer at Elizade Toyota Nigeria Limited

Main Purpose

• The Customer Relation Officer (CRO) will perform service marketing activities to attract potential customers and manage relationships with existing clients and customers to ensure continued patronage and loyalty to the brand.

Job Description

• Continuously source for new accounts and customers and market Aftersales service offerings to prospective clients
• Cross-sell and up-sell value-added services to customers
• Manage relationships with existing customers
• Ensure customers’ satisfaction and continued patronage through a series of follow-ups and customer engagement
• Suggesting strategies to attain a sustainable competitive advantage
• Monitor market trends and brand performance.
• Follow up with Sales customers for potential conversion into Aftersales customers
• Provide updates to the customer as to the status of their vehicle repair as required

The person:

• BSc / HND in Marketing, Business Administration or other related field
• Minimum of 5 years’ back-to-back Sales & Customer service experience
• Ability to drive a car very well is a MUST
• Ability to meet deliverables
• Good with Microsoft suites
• Sound oral and written communication skills
• Highly emotionally intelligent to manage clients & colleagues.
• Exhibits strong sales & customer service skills.
• Smart and Presentable