Customer Relations Officer (CRO) at Fave Consulting

Job Summary:

The Customer Relations Officer (CRO) you will be responsible for ensuring that all clients receive an outstanding and memorable experience. You will be required to ensure an effective management of the spa journey; including appointments/reservations, loyalty rewards, memberships, treatments, and retailing. You will also be responsible for handling social media accounts with specific campaigns aimed at achieving membership subscriptions, business objectives and spa profitability (increased sales).

Key Responsibilities:

1. Hands on management of client data, spa treatments, timings, appointment bookings (online & offline), loyalty rewards and membership subscriptions on a full-time basis.
2. Ensuring consistency of service and safety protocols, appropriate and correct pricing, issuing of receipts, correct filling out of client forms and client satisfaction on every interaction.
3. Communicate with spa manager and spa director to ensure smooth day to day operations; including purchasing requirements, client requests & feedback.
4. Collaborate with Spa Manager on revenue initiatives, service enhancements, incentive programs, marketing and brand development.
5. Create social media campaigns to increase online followership and presence, increase retail sales and client loyalty.
6.  Managing all our social media accounts (facebook, twitter and instagram). In order to do this effectively you must take photos of clients finished treatments using the shop camera.
7. Marketing of spa memberships with a monthly target of 10 members.
8. Representing the company at trade fairs and external events within Abuja and outside if necessary.
9. Effective management of our sister brand “Amali Cosmetics” - includes sales and inventory management.
10. Other duties as assigned.

Requirements:

1. 1-3  years of hands-on experience in the beauty sector
2. Ability to maintain and promote a long lasting relationship with our clients. 
3. Educate and guide the client based on their specific needs. 
4. Must be adaptable to change and able to multitask calmly and efficiently, with an emphasis on follow up, cooperation and courtesy.
5.  Excellent verbal, written and problem solving skills.
6.  Excellent interpersonal, leadership and listening skills. Must be highly organised and detail oriented.
7.  Knowledge of the best practices and industry trends is essential.
8.  Knowledge of computerized spa booking software, Excel, MS Office, and point of sale system an asset. 1
9. Knowledge of social media management and digital marketing.

Location:  Wuse 2 Abuja

Salary : ₦100,000