Customer Relations Officer at AIG Media Pro

Job Description

• Engaging with customers to address enquiries and resolve complaints.
• Developing and implementing policies and procedures that improve customer service experience.
• Liaising with other departments to streamline operations relating to customer service.
• Collecting and analysing feedback to understand customer needs and help improve a company's products or services.
• Working with management to develop strategies aimed at improving customer satisfaction and retention.
• Maintaining accurate records of customer interactions and processing customer accounts.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome all guest
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages.