Customer Relations Manager at ESOSA Food System

JOB SUMMARY.

Promote the Company’s brand by cultivating lasting relationship with Key Customers.

Implementing policies to retain old customers, attract new ones and ensure customer satisfaction for the organization. Understanding the relevance of customer relationship and to foster allegiance of customers to the company’s brand. Work with the digital Team for a smooth transition of online customers to real life customers.

JOB DESCRIPTION

• Identifying customer demands and requirements.
• Developing plans to address customer-specific needs.
• Dealing with people of different backgrounds and temperaments.
• Solving customer issues and complaints.
• Planning strategies for customer care and conflict resolution.
• Offering exceptional customer service to customers.
• Maintaining good relationships with customers.
• Approaching prospective customers to build rapport.
• Taking feedback from customers to ensure they are satisfied with the service.
• Adhering to all the rules and regulations of the company.
• Researching the competitor’s customer strategies and devising plans accordingly.
• Researching CRM  best practices from similar industries for adaptation to business.
• Staying updated with the latest ways to retain customers.
• Develop cost-effective programs and packages for effective engagement of distributors, supermarkets, retailers and consumers.
• Collect and manage data of all customers listed.
• Liaise with the digital team, merchandise team and sales team for effective delivery of service.

EDUCATIONAL REQUIREMENTS:

• B.sc in Mass Communication, International Relations, Business Administrator any relevant discipline.

BASIC SKILLS

• Excellent organizational and interpersonal skills.
• Outstanding oral and written communication skills.
• Exceptional negotiation and sales skills.
• Excellent problem-solving skills.
• Excellent report writing skills.
• Excellent analysis and data reporting skills.
• Good customer service skills.
• Excellent presentation skills.
• Extreme people skill.
• Ability to Use Positive Language.
• Clear Communication Skills.

JOB REQUIREMENTS:

• 3-5 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
• Demonstrate the ability to work in teams and independently.
• Proficiency in Microsoft Office Tools.
• Sound knowledge of the company’s products and services.
• Ability to maintain sensitive and confidential information.
• Ability to maintain a positive attitude.
• Exceptional people and problem-solving skills.
• Ability to work under pressure and meet deadlines.

REMUNERATION AND BENEFITS:

• Monthly Salary: N100,000 – N150,000
• Quarterly bonus package
• Allowances
• Other benefits

WORK HOURS:

• 8am to 5pm.
• 5 work days weekly.
• Off days.