Job Vacancies at ESOSA Food System

JOB SUMMARY:

Developing, securing, coordinating, and managing sales routes within strategic trade lanes all around the territory/state. Growing and increasing the market share of the company within the industry. Developing, planning, implementing and supervising route development programs within strategic trade lanes. Responsible to assist sales people in all geographic locations to develop customers for the route created.

JOB DESCRIPTION:

• Coordinate all new route development within the region; develop sales leads and assess potential viable routes for business and distribution.
• Identify potential prospects, establish contact and develop customer relationships; target customers that can help increase market share.
• To undertake market research and trade lane specific leads, and provide recommendations to the company.
• To drive ongoing business development and market expansion.
• To monitor and scrutinize profitability of supermarkets, distributors and general market.
• Win new retailers/supermarkets/distributors and retaining existing ones
• Implement Marketing strategies for market expansion and growth.
• Train Sales Representatives.
• Ascertain, document and report challenges within routes created and the general market.
• To work cooperatively and effectively with all staff members as a team.
• Expanding sales routes and growing sales.
• Identifying retailers’/supermarkets’/distributors’ needs, wants, habits, interests and other relevant factors and relaying same to the Marketing Executive.
• Performing other official duties as assigned.

EDUCATIONAL QUALIFICATION:

Minimum of B.Sc. in Marketing, Business Administration or any relevant discipline.
SKILLS:

• Exhibits strong analytical skills.
• Strong listening skills.
• Impeccable oral and written communication skills.
• Refined organisation and planning skills.
• Skilled in exercising diplomacy when resolving customer inquiries and problems.
• Proficiency in the use of MS Excel and MS Word.

JOB REQUIREMENTS

• Minimum of 3-5 years’ experience as a Route Developer or a similar role, especially in FMCG.
• Demonstrates leadership in execution of tasks
• Thorough knowledge of strategic planning principles and marketing best practices.
• Understanding of commercial trends and marketing strategies.
• Integrity and reliability.
• Knowledge of road signs and traffic laws.
• Ability to build strong rapport, establish trust and credibility through a consultative approach while balancing assertive sales follow-up, without being overly aggressive
• Creative, innovative and Attentive to detail.
• Distinctive problem-solver and Strong willingness to learn Interpersonal Competencies

REMUNERATION AND BENEFITS:

• Salary: N70,000 – N120, 000.
• Commission package: Very Attractive           
• Quarterly bonus package
• Allowances

Other benefits
WORK HOURS:

• 8am to 5pm,
• Five days weekly.
• Off days.

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JOB SUMMARY.

Promote the Company’s brand by cultivating lasting relationship with Key Customers.

Implementing policies to retain old customers, attract new ones and ensure customer satisfaction for the organization. Understanding the relevance of customer relationship and to foster allegiance of customers to the company’s brand. Work with the digital Team for a smooth transition of online customers to real life customers.

JOB DESCRIPTION

• Identifying customer demands and requirements.
• Developing plans to address customer-specific needs.
• Dealing with people of different backgrounds and temperaments.
• Solving customer issues and complaints.
• Planning strategies for customer care and conflict resolution.
• Offering exceptional customer service to customers.
• Maintaining good relationships with customers.
• Approaching prospective customers to build rapport.
• Taking feedback from customers to ensure they are satisfied with the service.
• Adhering to all the rules and regulations of the company.
• Researching the competitor’s customer strategies and devising plans accordingly.
• Researching CRM  best practices from similar industries for adaptation to business.
• Staying updated with the latest ways to retain customers.
• Develop cost-effective programs and packages for effective engagement of distributors, supermarkets, retailers and consumers.
• Collect and manage data of all customers listed.
• Liaise with the digital team, merchandise team and sales team for effective delivery of service.

EDUCATIONAL REQUIREMENTS:

• B.sc in Mass Communication, International Relations, Business Administrator any relevant discipline.

BASIC SKILLS

• Excellent organizational and interpersonal skills.
• Outstanding oral and written communication skills.
• Exceptional negotiation and sales skills.
• Excellent problem-solving skills.
• Excellent report writing skills.
• Excellent analysis and data reporting skills.
• Good customer service skills.
• Excellent presentation skills.
• Extreme people skill.
• Ability to Use Positive Language.
• Clear Communication Skills.

JOB REQUIREMENTS:

• 3-5 years of experience working as a Customer Relationship Manager or a similar role in the Customer Service department.
• Demonstrate the ability to work in teams and independently.
• Proficiency in Microsoft Office Tools.
• Sound knowledge of the company’s products and services.
• Ability to maintain sensitive and confidential information.
• Ability to maintain a positive attitude.
• Exceptional people and problem-solving skills.
• Ability to work under pressure and meet deadlines.

REMUNERATION AND BENEFITS:

• Monthly Salary: N100,000 – N150,000
• Quarterly bonus package
• Allowances
• Other benefits

WORK HOURS:

• 8am to 5pm.
• 5 work days weekly.
• Off days.

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JOB SUMMARY:

Overseeing the daily operations and business of the Center. Accountable for enforcing and driving company policies, Procedures and guidelines within the Center. The role includes overseeing and coordinating all units & departments to achieve production, sales and financial targets. It also includes a continuous evaluation and analysis of the various business metrics to ensure alignment with established indices.

JOB DESCRIPTION:

• Designing and implementing business plans and strategies to promote the attainment of company goals.
• identifying opportunities for growth in both current and prospective markets while also establishing goals and objectives concerning these prospects for the Center.
• Make sound decisions to responsibly manage daily operations of the Center.
• Ensuring that the bakery operations run smoothly on daily basis.
• Ensuring that operations in all units of the Sales, Accounts, Production, Security, Admin, Facility Management and Quality Control departments of the Centre are carried out efficiently.
• Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, raw materials, equipment etc.)
• Ensuring that fresh and high-quality raw materials are purchased and used for production.
• Monitoring to ensure that only company approved specifications, combination, quality and measurements of raw materials are used for production at all times.
• Ensuring that only company approved procedures and equipment are used in the production room, store and inventory room at all times.
• Ensuring that all machines, equipment and sales vehicles are in good working condition, well maintained, properly handled and serviced on the scheduled service dates.
• Interacting with customers and third parties in a friendly, polite, humble and respectful manner and monitoring to ensure that Sales Representatives and staff do same.
• Participating in job interviews, new staff induction activities and sessions, and staff training sessions as required.
• Developing and implementing marketing strategies to attract new customers.
• Maintaining an excellent relationship with Sales Representatives and customers.
• Resolving customer complaints and making sure that the root cause of all complaints is identified and resolved in a timely and respectful manner.
• Sourcing for vendors with high quality raw materials at lowest prices.
• Dealing with and negotiating with relevant government agencies and authorities and ensuring that the Company is up to date and in compliance with all Federal and State requirements, standards, documents and certifications needed for proper functioning.
• Organize and coordinate operations in ways that ensure maximum productivity
• Liaising with the Accounts department in preparation of budgets.             
• Preparing and forwarding sales, production and expense reports to the MD and the COO on daily basis via email with the Human Resource Manager in copy.
• Helping the organization’s processes and practices to remain safe and legally compliant.
• Monitoring to ensure that the internal and external areas of the bakery premises are neat, tidy and in hygienic condition.
• Managing budgets, making forecasts where needed and using the result of the forecasts to carry out efficient planning.
• Monitoring to ensure that staff render high quality customer service.
• Nurturing a positive and harmonious working environment.
• Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
• Ensuring that the general business of the Center is productive and sustainable.

EDUCATIONAL REQUIREMENTS:

• A B.Sc. in any Engineering, Food Technology, Accounts and any other relevant Science and Management discipline with a minimum of 2.2 from a recognized tertiary institution. MSc/MBA/MA will be a plus.
• Minimum of 5-7 years’ experience in a manufacturing company or FMCG.
• Proficiency in cost and financial management is required.
• Proficiency in operations management.

SKILLS, QUALITIES AND BEHAVIOURAL REQUIREMENTS:

• Outstanding problem-solving skills.
• Excellent management skills.
• Effective interpersonal and communication skills.
• Exceptional customer service skills.
• Must possess excellent organizational and leadership skills and abilities.
• Good decision-making skills.
• Excellent documentation and critical thinking skills.
• Proficient Microsoft Word and Excel skills.
• Excellent problem-solving skills.
• Excellent report writing skills.
• Excellent analysis and data reporting skills.

JOB REQUIREMENTS:

• Thorough understanding of diverse business processes and strategy development.
• Good understanding of research methods and data analysis techniques.
• Goal oriented and self-motivated.
• Proactive.
• Competent in business development.
• Honesty, integrity and attention to detail.
• Sound understanding of accounting and financial reporting principles and practices.
• Sound in financial reporting and financial management.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.

REMUNERATION AND BENEFITS:

• Monthly Salary: N220,000 – N320,000
• Quarterly bonus package
• Allowances
• Other benefit

WORK HOURS:

• 8am to 5pm, (5 work days/ Weekly).