Customer Operations Intern at Duplo

Responsibilities:

• Assist in onboarding new customers and preparing success documentation.
• Support the support team by triaging issues and managing ticket queues.
• Gather customer feedback and synthesize insights for internal teams.
• Support with updating customer documentation, FAQs, and training materials.
• Assist in analyzing performance reports from support and success tools.
• Schedule and coordinate customer calls, trainings, and follow-ups.
• Participate in team meetings, note key action items, and follow through.

Requirements:

• Recent graduate (Business, Communications, or related field).
• Comfortable using Google Workspace, spreadsheets, and communication tools.
• Prior internship experience in customer-facing roles is a plus.
• Good verbal and written communication skills