Customer Facing Supply Chain Lead at Nestle Foods

Position Summary

• Joining Nestle means you are joining the largest Food and Beverage company in the world. At our very core, we are a human company driven by our purpose to improve the quality of life and contribute to a healthier future.
• Nestle Nigeria is currently looking for a Customer Facing Supply Chain (CFSC) Lead who would be the interface between the Organization and its Customers’ Supply Chain; responsible for maximizing service and enhancing day to day effectiveness.

A day in the life of:

• Building Customer trust and understanding, as well as raising awareness of the Customers’ Supply Chain and its alignment to that of the organization.
• Understanding Customer Key Performance Indicators (KPIs), agreeing targets with the Customers, and reporting regularly against these targets.
• Developing and driving replenishment strategies and plans, thus sustaining continuous performance in terms of Sales objectives and other relevant business KPIs.
• Driving the right Replenishment Cycle and Service Strategy per customer.
• Monitoring the Process Performance Indicators (PPIs) and KPIs that support the Perfect Order Cycle.   
• Solving root causes of failures throughout the process with the customer.
• Developing joint projects and activities to close gaps - Master Data Alignment, Inventory, Replenishment, On-Shelf Availability (OSA) & Freshness, Claims, Returns & Refusal (CRR), etcetera.
• Ensuring wastes and inefficiencies are eliminated from order processing.
• Facilitating timely deliveries and no outstanding payments through orders’ follow-up.
• Implementing collaborative processes - Collaborative Planning Forecasting & Replenishment (CPFR) and Critical Control Point (CCP).
• Driving success of Distributor Stock Availability, OSA & Freshness.
• Other delegated tasks pertaining to the role.

Requirements
What will make you successful:

• Minimum of a Bachelor's degree or its equivalent in a relevant field.
• Minimum of 3 years experience in at least two of the following - Customer Service, CFSC, Demand & Supply Planning, Distribution/Materials Handling, Sales and / or Marketing; preferably (but not compulsorily) within a similar FMCG environment.
• Strong proficiency in the use of SAP, Power BI and Microsoft Office tools (Excel, PowerPoint, Word and Outlook).
• Modern Technology-Savvy candidate, data-driven with exceptional analytical skills/mindset.
• Top-notch Communication and Presentation skills.
• Excellent Customer Service Orientation with a willingness to always supersede expectation/go the extra mile.
• Energetic and Bold individual with awesome Interpersonal skills.
• High degree of Emotional Intelligence; able to exert a great deal of patience while dealing with different kinds of customers.
• Innovative mindset/Ability to take initiative and work effectively under pressure.
• Other desired skills and experience (though not compulsory) include - Project management; Exposure within Key/Retail Account management; Solid understanding of the Order-to-Cash (OTC) process; Understanding of LEAN concepts and tools; Full understanding of Customer Service and Supply Chain KPIs (On-Time-In-Full (OTIF), Customer Order Fulfilment (COF), Distributor Stock Availability (DSA), On-Time-Delivery (OTD), Demand Plan Accuracy (DPA), Invoice Accuracy, Total Delivered Cost (TDC), Net Trade Working Capital, Returns and Refusals, etcetera).