Customer Experience Representative at Total Child School

Locations: Abijo (Ajah/Badore), Ikoyi & Victoria Island - Lagos

Job Summary

• We are seeking a proactive, customer-focused, and results-driven Customer Experience Representative to support student enrolment, parent engagement, and overall customer satisfaction within our school community.

Key Responsibilities
Admissions & Customer Engagement:

• Serve as the first point of contact for prospective families, providing excellent customer experience
• Manage enquiries and follow up with prospective parents via calls, emails, and other channels
• Coordinate and conduct school tours for prospective parents
• Support and implement the school’s admissions process, including application review and processing

Sales & Enrolment Growth:

• Drive enrolment conversion by meeting and exceeding set targets
• Apply a consultative approach to understand family needs and guide decision-making
• Manage leads from initial enquiry to enrolment using CRM tools (e.g., HubSpot, Sales Cloud)
• Track and report on key performance metrics (calls, conversions, pipeline growth)
• Handle objections effectively and propose suitable solutions to close enrolment

Marketing & Brand Support:

• Support management of the school’s social media platforms in collaboration with the marketing team
• Contribute ideas and feedback to improve enrolment strategies and customer engagement.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, or related field
• Experience in customer service, sales, admissions, or a related role
• Strong communication and interpersonal skills
• Ability to meet targets and work with data-driven metrics
• Proficiency in CRM tools and Microsoft Office
• Professional, personable, and customer-focused approach.