Customer Experience Officer at Ascentech Services Limited

Responsibilities

• Answer customer inquiries
• Update customers’ record in the system, including notes about interactions.
• Make recommendations to management to improve customer experience.
• Enhance Customer training - Create video / PDF / other materials to provide quality training and ease the adoption of our applications.
• Maintain constant knowledge of our customers’ industry as well as ours.
• Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions.
• Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements, Customer goal alignment and achievement through our product.
• Constant communication with customers, ensuring their challenges are attended to immediately.
• Diligently investigate and resolve customer queries, and report errors.
• Do constant follow-up with internal teams to ensure customer issues are resolved on priority.
• Ensure proper communication and constant adoption of new features/releases done.

What You’ll Bring

• BA / B.Sc Degree in Social Sciences, equivalent practical experience.
• 3+ years of experience in designing and executing training programs.
• Excellent communicator and strong in record keeping.
• Ability to take initiative and be flexible in a constantly-changing work environment.
• Strong knowledge of Microsoft Office suites.

Life at Office

• Join a diverse, passionate & driven team of all backgrounds.
• Casual work environment.
• Competitive salary.