Customer Experience Executive - French Speaking at Taeillo

Job Description

• A French speaking customer service sales representative works to develop leads to grow a business.
• They will work directly with customers in Francophone West Africa to recommend products and services to fit their needs.
• A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. They are responsible for consistently achieving sales targets.
• Report to: Customer Experience Lead
• Supervises: None

Duties

• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services.
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
• Participate in training and professional development and put new skills to immediate and meaningful use.
• Familiarize yourself with current information about services and products available for customers.
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution in French
• Call customers to confirm orders.
• Take orders on Flexi-pay.
• Handle maintenance issues with customers
• Generate and convert leads to sales.
• Marking orders on Shopify as fulfilled when received by customers.
• Preparing job cards for production team usage
• Respond to customer inquiries via various channels.
• Keep records of customer interactions, process customer accounts, and file documents
• Provide after-sales support to customers when needed.

Requirements

• 1-3 years of customer service or sales experience
• Fluent in French and English Language is a necesity for this role
• Proficient with Microsoft Office Suite and related software
• Ability to cooperate with and support other members of the customer service team.
• Excellent communication, interpersonal, and customer service skills.
• Knowledge of data analysis and report writing
• Good knowledge of customer service best practices and desire to participate in training and professional development.
• Ability to quickly grasp concepts and gain product knowledge.
• The ability to work under pressure.
• Computer literate.