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  • Posted: Jan 21, 2022
    Deadline: Jan 30, 2022
  • In a relatively short time, Qatar Airways has grown to more than 140 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit, Qatar Airways has won the confidence of the travelling...
    Read more about this company


    Customer Experience - Airport Services Duty Officer

    Category: Cargo & Airport Operations

    About the Role

    • We are recruiting for an Airport Services Duty Officer based in Lagos, Nigeria. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard.
    • You will achieve optimum customer satisfaction and on-time department of flights.
    • You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

    Specific accountabilities include:

    • Ensuring that passenger and aircraft handling practices conform to the safety and security standards
    • Ensuring that all QR aircraft handling standards are met on a shift basis
    • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
    • Ensuring proper allocation of manpower and resources in the airport operations
    • Completing checks to ensure adequate standards are maintained
    • Resolving customer problems and complaints while on duty and working with all departments including Customer
    • Relations to provide resolutions for complaint handling
    • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

    The successful candidate will have the following qualifications and skills:

    • Relevant College or University qualification
    • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
    • Excellent communication skills with fluency in English language.
    • Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations
    • Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.
    • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
    • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
    • High level of computer literacy
    • Excellent customer focus and service delivery.
    • You must also have the right to live and work in Nigeria to be considered for this role.

    Method of Application



    Interested and qualified? Go to Qatar Airways on to apply

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