Customer Care Representative at TeamAce Limited

Job Summary

As our Customer Care Representative, you will be responsible for providing exceptional service by responding to inquiries, resolving complaints, and ensuring customer satisfaction. This role involves dealing with customers through phone, email, chat, teams, zoom and use of Incident management tool.

Responsibilities

• Drive repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions 
• Effectively and efficiently supports customers on a variety of products by providing advice and guidance on the use of products and resolving issues 
• Builds strong working relationships internally in order to collaborate on solving customer issues
• Provide accurate information regarding the company’s products and services.

Requirements:

• Bachelor’s degree in business, Computer science or a related field is a plus). 
• Minimum of 2-3 years of relevant experience in a customer service role in an IT environment is preferred.
• Proficiency in CRM software, Microsoft Office suit, and other customer service tools. 

Salary 

• Negotiable