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  • Posted: Mar 27, 2023
    Deadline: Not specified
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    Read more about this company

     

    Customer Care Representative

    Responsibilities

    • Manage large amounts of incoming phone calls
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Requirements and Skills

    • Minimum of HND
    • Proven customer support experience or experience as a Client Service representative in a bank or any financial institution.
    • Track record of overachieving quota
    • Strong phone contact handling skills and active listening
    • Ability to practice Customer orientation and adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Proximity to Alagomeji, Yaba.

    Method of Application

    Interested and qualified candidates should send their CV to: Hrsalvayservice@gmail.com using the Job Title as the subject of the emai

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